Return Policy

Return Policy
We accept product returns under the following conditions:

  1. The product is damaged during delivery and has not been used.
  2. The company delivered the wrong model or the product does not match the advertised description.
  3. Customers must notify the manufacturer within 5 days of receiving the product.

Return Process
Customers should follow these steps:

  1. Contact our customer service through your preferred channel.
  2. Prepare necessary documents, such as the receipt, tax invoice, and photos of the defective product.
  3. Wait for confirmation and instructions from our customer service team.
Refunds and Payment Method
Refunds will be processed using the same payment method used for the original purchase. The refund process will take approximately 7–14 business days, depending on the policies of the customer’s bank or payment provider.

Return Conditions
Returned items must be in their original condition, not heavily used, and must include complete packaging. Returns that do not meet these conditions may be rejected.

This return policy is designed to ensure that customers have a positive experience and confidence in the quality of the products they receive from us.

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